I love quotes! In fact, I tend to collect them up… I use them in my class presentations, marketing materials, social media and for personal inspiration.
Not long ago, I started a discussion in the ASQ LinkedIn group regarding favorite quality quotes. There are over 600 replies now, with so much great insight. Here are my top 10…
“It is not necessary to change. Survival is not mandatory.” ~W. Edwards Deming
“The best way to predict the future is to create it.” ~Peter Drucker
“Quality is not act. It is a habit.” ~Aristotle
“Do or do not… there is no try.” ~Yoda
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” ~William A. Foster
“The definition of insanity is doing the same thing over and over again and expecting different outcomes.” – Einstein
“Quality is more important than quantity. One home run is much better than two doubles.” – Steve Jobs
“Quality means doing it right when no one is looking.” ~Henry Ford
“Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.” ~Steve Jobs
“Anything worth doing is worth doing right the first time.” ~Unknown
There’s also an excellent book that I purchased about twelve years ago when I started with Pro QC. It’s Helio Gomes’ Quality Quotes.
UPDATE 1/5/12 – I received an email from an interesting individual citing two additional quality quotes that were his favorite. In addition, he disputes giving Einstein credit for the definition of insanity and instead indicates this is something Ben Franklin should get credit for. I haven’t confirmed or denied either way yet, but it is interesting! Here are the two extra quotes:
“There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who consider price only are this man’s lawful prey”. ~John Ruskin
“Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.” ~Peter Drucker.