I like it when the universe throws me a pattern… you know, like when the same thing or general topic suddenly seems to appear more frequently and yet randomly than ever before. Lately, I’ve been reminded of Pirsig’s Zen & the Art of Motorcycle Maintenance, which just happens to be a personal favorite. It’s come up a lot lately…
For this particular situation, it’s Pirsig’s perspective on quality that interests me and I’m reminded of it primarily because of a recent LinkedIn ASQ discussion asking how we define quality. In the past, I’ve noted the inability to define quality as a primary misconception in the industry and I’ve reached out to others on the Pro QC team to inquiring how they perceive it as well. No one puts it quite as eloquently and romantic as Pirsig though…
“Quality,” or “value,” as described by Pirsig, cannot be defined because it empirically precedes any intellectual construction of it, namely due to the fact that quality (as Pirsig explicitly defines it) exists always as a perceptual experience before it is ever thought of descriptively or academically. Quality is the “knife-edge” of experience, found only in the present, known or at least potentially accessible to us all. (Plato’s Phaedrus, 258d). Equating it with the Tao, Pirsig postulates that Quality is the fundamental force in the universe stimulating everything from atoms to animals to evolve and incorporate ever greater levels of Quality. According to the MOQ, everything (including ideas, and matter) is a product and a result of Quality.”


“Sissy: You really don’t believe in political solutions do you?