Feb 16, 2013
Speaking of failure, I’d be livid with Carnival Corporation right now if I was one of the people stranded on the Triumph this past week.
The conditions Carnival left those passengers in is deplorable:
Toilets failed and passengers were forced to urinate in sinks. Later, the crew directed them to use red plastic biohazard bags, which stacked up outside staterooms. Moyes saw sewage dripping down walls. Sometimes people slipped on it, she said.
“It was like a hot Porta Potti,” Moyes said. And when the ship tilted, “it would spill.”
I find it terribly difficult to believe that Carnival couldn’t have handled the situation better. Recall that this isn’t the first Carnival disaster to be handled poorly. Passengers were stranded for three days in 2010. And, even last year we saw the Costa Concordia shipwreck in Italy that killed 32. One mismanaged disaster after another… I wouldn’t even accept a free cruise from this company.
For the people who made it through this debacle, Carnival is providing discounted future purchases and $500. No frickin’ way! If I was an investor, I’d bail right now if I hadn’t done so already. The lawsuits are just going to keep piling up.
All the while, the CEO of Carnival apologized via Twitter and was spotted front row at an NBA game. Major fail.
Feb 12, 2013
I will likely fail at something this week, or maybe even today if I’m being honest. I’ll get frustrated with myself, but I will own the failure. Ideally, I’ll learn something from this and avoid making the same mistake in the future. As Einstein said, “insanity is doing the same thing over and over again and expecting different results.”
Paul Borawski is talking about failing, and I’m not surprised to see a survey that indicates parents fear failure for their children entering STEM (Science, Technology, Engineering & Math) fields. In a culture where children’s sports no longer include winners and losers, this makes sense. We promote anti-bullying campaigns but fail to instill self-confidence. We don’t push as hard as we should. This is most certainly a cultural thing, and it’s something that needs to change.
One of the most important lessons I’ve learned in life is to admit failure. It’s unrealistic (and quite stressful) to believe that perfection is attainable, in yourself or others. So, the key to failing is all in how you handle it. One failure is forgiving, but to repeat the failure is no good. One could even argue that the best lessons actually come from failures…
“I have not failed. I’ve just found 10,000 ways that won’t work.” ~Thomas Edison
Look at the differences in the results of how J&J and Toyota handled failure vs. BP and Ford. J&J and Toyota admitted failure and dedicated themselves to resolution and continuous improvement whereas BP and Ford avoided taking responsibility, delayed information and overall didn’t gain any credibility with regards to how they might make things better. Admitting failure and taking responsibility is the way to go.
“Develop success from failures. Discouragement and failure are two of the surest stepping stones to success.” ~Dale Carnegie
Jun 27, 2012
Our HOA recently approved a new announcement sign for the neighborhood. So far, the quality of the masonry is in question and pending corrective action, but that’s another story…
The letters that came with our incomplete sign were too small, so we ordered some online. One of the benefits I noted was that they were in a case already separated. So much for that…
Apr 8, 2011
In its purist form, quality means doing it right…
I’m a sucker for packaging and labeling. I’m drawn to all things “natural” thinking that it must be better for me than the alternative… the “not natural” stuff. Of course, the logical side of me knows that it’s simply a matter of semantics and that all things are pretty much “natural” in one form or another, but the rest of me loves stuff that’s “good.”
When I purchased the J.R. Watkins Hand Soap for $3.99 (substitutes were significantly less), I was satisified that I had purchased something with “conscience-clearing power.” But, it turns out they’ve overlooked a serious labeling flaw and appear to have a little bit of a marketing faux pas on their hands.
You see, on the front of the bottle it proudly indicates that “J.R. Watkins natural plant based formulas are Amonia Free, Aminal Testing Free, Axiety Free, Guilt Free, Bleach Free, Phosphate Free and Sodium Lauryl Sulfate Free.” But, if you turn it over and read the ingredients, it appears that sodium laureth sulfate is the 2nd item on the list after water. And it’s not even the most “not natural” sounding item included! There’s cocamidopropyl betaine and methylisothiazolinone too. I don’t know Watkins Incorporated, but that doesn’t sound very “conscious clearing” to me!
Mar 25, 2011
My fabulous friend Karen posted this to Facebook today calling for a QA person over at Peeps (Just Born, Inc.)… no big surprise that she’s a product evaluator! She’s also a Peep connoisseur…