There were four misconceptions that occurred most often in my research. These include:
- The definition of quality is too subjective and can therefore not be defined.
- Quality is the responsibility of one person or group within a company.
- Quality is an expense.
- QA, QC and testing are the same things
Additional discussion of each item listed can be found in the full article on the MasterControl site. Check it out here.
What does it all mean?
Misconceptions are not uncommon. But, identifying those that occur most often provides an opportunity for everyone to be on the same page. Debunking the four specifically noted in this article will lead to a greater understanding of the quality function within an organization…and that’s a good thing. If you define it, invest in it, share in the responsibility and measure/control it, you’re on the right track.