Play well… Creating a culture of quality


Paul Borawski is talking about creating a culture of quality this month, and I’m left wondering how I “feel” in this kind of environment.  It’s an interesting question…

This morning, I was going through my regular stream of news when I came across a LEGO video celebrating the company’s 30th anniversary.  LEGO actually means “play well” in Danish, which is something I love to share with students when I’m going over their LEGO assignment.  I ask them to really think about LEGO and what makes them so special.  I want them to be able to piece together everything we talk about and realize that a company like LEGO is doing it right… Like Steve Jobs and the cabinet story, Christiansen knew that “every detail mattered,” and from the start instilled this kind of thinking throughout the organization as it grew.  Quality is embedded in the fabric of LEGO, no doubt.  When we look at other success stories, like Apple (<3), we see the same thing.  I actually did watch all seventeen minutes of the LEGO video, and I heard “quality” referred to over six times!

While I may not work for Apple or LEGO, I am fortunate enough to say I work for two employers that have succeeded in creating a culture of quality.  If I were asked how it feels, I’d say it’s meaningful.  From day one, I’ve felt like my voice mattered.  With the case of Pro QC, it’s a team environment where we all work together very well for the benefit of the organization.  We believe in and care about the company.  It sounds like a marketing tagline or something, but it’s true.  I feel heard.  I feel respected.

Despite the economic downturn and such, I’ve felt very supportive of my employers and believe the mission and strategies we’re implementing are the best for the organization.  I feel a part of that.

Associating my employers with quality makes me feel proud.  I like talking about what I do… I love it.

I have no doubt that recruiting and retaining dedicated and passionate talent is the key to creating and maintaining a culture of quality.  And, I have no doubt that management plays a significant part here to generate genuine support.  Quality is something that just “feels” good, so it’s a win-win for everyone.

Play well!



1 Comment

1 Comment

  1. Daniel Zrymiak  •  Aug 13, 2012 @5:23 pm

    Very enjoyable article – I visited LegoLand in March 2012 with my family. Lego and Apple are two examples of excellent companies that have passionate customers spanning multiple generations.