First, let me say welcome to ASQ’s new CEO, Bill Troy, as his first official post hits View from the Q this month. And, in reading the post, a hearty congratulations is in order to ASQ for their accomplishment…
ASQ has been awarded the Excellence level of achievement for the 2014 Wisconsin Forward Award. The Wisconsin Forward Award is essentially the state-level equivalent of the Malcolm Baldrige National Quality Award in the U.S.
The Wisconsin Center for Performance Excellence promotes continuous improvement and the use of a systems framework to help organizations maximize efficiency, profitability, quality, and sustainability through a variety of assessment tools, networking and learning events, and benchmarking opportunities.
This month, Troy is asking the quality community if we have experienced being a part of an organization that has embarked on an excellence program? Sadly, I have to say no to any official kind of involvement here . But, I have to think years of reading Quality Progress and HBR have to count for something.
The post did get me thinking about Pro QC in particular though. What would happen if examiners talked to our staff? Just what kind of organization do we have from a professional outside perspective?
After some introspective thought here, I do think that we also practice what we preach. And, I think the incentive lies within our unique position of offering services that directly relate to continuous improvement and the quality industry. It’s also within our corporate culture. We have to walk the walk, or we wouldn’t be in business very long. Like ASQ, we do also believe in “rigorous self-examination and continuous improvement.” I wouldn’t claim we don’t have plenty of room for improvement, but we do thrive in an environment of change are always look for ways to better serve our internal and external customers.
The Wisconsin Forward Award Criteria is comprehensive and appears to offer a sensible and successful roadmap for organizations to succeed. The criteria is broken down by:
- Strategic Planning
- Customer and Market Focus
- Measurement, Analysis, and Knowledge Management
- Workforce Focus
- Operations Focus
I’ve always kind of associated with and simplified organizational excellence like this:
- Whole Foods