I’m as guilty as the next person for loving information presented as a picture. Infographics are a great way to recapture the TL;DR crowd.
The shocking part of this information is the Continuous Improvement component. It’s almost unbelievable that only 19% of manufacturing companies surveyed say quality is a competitive differentiator. Almost a quarter of respondents say that quality is just a compliance activity! Whoa… <insert big red flag here>
What I do love is the Qustomer! The Qustomer is the key to making it all better.
“In total, quality helps you provide better value and service to the customer. In fact, in many successful organizations, quality and customer are two concepts becoming one – the Qustomer.”